Dear patients
Thank you for adapting with us to pandemic circumstances, with more telephone consultations and online enquiries (econsults). As we adjust to the new normal, we are experiencing very high volumes of enquiries. We have continued throughout the pandemic to offer in person or video consultations where needed, and discovered new ways of working such as photographs for rashes. We want to help you navigate the new landscape, and get the best service from us.
NHS App (free on android or iphone)
Please use this where possible for
- Blood test results
- Access to records
- Prescription requests
You can confirm your ID online with a photo of your passport, or we can confirm at reception and grant you a PIN/ linkage code. Please let us know when you have confirmed your ID, so we can upgrade your access.
Econsults
Econsults can be convenient for you, and help us understand your needs in advance. Due to current volumes we can’t guarantee a consultation within 48h, but we can acknowledge and give you a timescale for response. Please flag up if the problem is new or ongoing, and if it something our reception team can help with. We need to prioritise by clinical need, and offer fair access to all.
Following national guidelines, we are currently minimising footfall in the practice, and offering online advice, phone and video consultations where possible. We are maintaining a safe environment, with separate zones, regular cleaning schedule and spacial distancing in waiting room. Our full clinical team are working , and we are doing urgent blood tests and face to face appointments where needed. Please complete an econsult enquiry (you can do this 24/7 via our website) and we will respond within 2 working days (usually much sooner). Econsults should NOT be used for clinical emergencies. Our telephone lines are open 8:30 – 6:30 Monday-Friday.
Please note: Our phone lines are NOT answered between 1-2pm.
During this time PLEASE RING 0300 033 5000 for Urgent medical emergencies that cannot wait until we are next open.
Evenings/Weekends/Bank Holidays:
Tower Hamlets GP practices collectively offer appointments outside core hours (evenings and weekends), however these have currently been suspended due to coronavirus pandemic.
Please contact 111 for non-emergency, and 999 for emergency problems.
Important Practice News & Notices
Ramadan and the COVID-19 vaccine
Ramadan is due to start on the evening of Monday 12 April 2021 and we urge our Muslim patients not to delay having their COVID-19 vaccine – first or second dose – during the holy month.
by B@ck_OfficeNHS England: How information about you helps us to provide better care
HEALTHCARE DATA – We are informing our patients that NHS England is now asking for confidential information from your medical records to be used by the NHS to improve the services offered. This information along with your postcode and NHS number but not your name, is sent to a secure computer system where it can be linked to other health information.
by B@ck_OfficeVolunteer Centre Tower Hamlets
Volunteer Centre Tower Hamlets are supporting the recruitment of volunteers for the C19 vaccination programme.
Anyone interested should register with them at this address www.vcth.org.uk.
Once registered they will receive weekly alerts of any available C19 volunteering opportunities.
by B@ck_OfficeVolunteer Centre Tower Hamlets
Volunteer Centre Tower Hamlets are supporting the recruitment of volunteers for the C19 vaccination programme.
Anyone interested should register with them at this address www.vcth.org.uk
Once registered they will receive weekly alerts of any available C19 volunteering opportunities.
by B@ck_OfficeIntroducing the NHS app
The NHS App provides a simple and secure way for patients to book GP appointments, order repeat prescriptions and access a range of other healthcare services.
by B@ck_OfficeNHS Live Well
Advice, tips and tools to help you make the best choices about your health and wellbeing.
by B@ck_OfficeSelf care
Did you know that 10 of the most minor ailments seen by GPs can also be treated by you at home? By treating yourself at home you could save a trip to the surgery and free up time for the GPs to see patients with more serious health problems. Read about some of the most … Read More
by B@ck_OfficeeConsult
We are pleased to announce that our practice now offers the eConsult service to our patients! eConsult offers a whole range of information for common conditions, ailments and injuries; in addition to the facility to submit a consultation to a GP, or a query to the administration team.
by B@ck_OfficePatient Access
Book GP and pharmacy appointments, order online prescriptions and view your medical record at your convenience. Patient Access, in partnership with NHS.
by B@ck_Office